What to Do If Your Order Doesn't Appear in Your AccountUpdated a month ago
What to Do If Your Order Doesn't Appear in Your Account
Occasionally, customers may find that an order they placed isn't showing up in their account. This can understandably cause confusion, but there’s good news—your order is automatically linked to the account associated with the email address you used during checkout.
Here’s a quick guide to help you resolve this situation:
Why Doesn’t My Order Show in My Account?
Your order will appear under the account registered with the same email address used during the purchase process. If you used a different email address to place the order, it will not be visible in your primary account. Unfortunately, orders cannot be transferred between accounts, even if both accounts belong to you.
What Should I Do?
- Double-Check Your Email Address:
- Confirm which email address was used when placing the order.
- If it’s different from the one linked to your account, try logging in with the other email address to see if the order appears there.
- Check Your Order Confirmation:
- Locate the order confirmation email sent after purchase. This email will be sent to the address used at checkout and will include your order details.
- Need Help? Contact Us!
- If you’re still unable to locate your order or need additional assistance, we’re here to help!
- Please reach out to us at [email protected], and one of our customer service specialists will assist you promptly.
We understand how important it is to keep track of your orders, and we’re committed to making your shopping experience as smooth as possible. If you have any questions, don’t hesitate to contact us!
Thank you for choosing Seeking Health!