Where Did My Rewards Points Go? Here's How to Redeem Them!Updated a month ago

Have you ever checked your account and thought, "I had points, but now they're gone!" Don’t worry—your points haven’t vanished into thin air. They’ve been transformed into something even better: a discount code that’s ready for you to use at checkout. Here’s how to locate and use it:

Step-by-Step Guide to Finding Your Rewards Code

1. Log In to Your Account
   Start by logging into your account on our website. Once logged in, click on “My Account.”
2. Navigate to Your Rewards
   Within your account dashboard, click on the “Rewards” section. This is where all your rewards history and details are stored.
3. Scroll to the Bottom of the Page
   Once in the rewards section, scroll down to the bottom of the page until you reach the “Your Rewards” area. Here, you’ll see a list of your rewards activity.
4. Look for the Discount Code
   If your points have been converted, you’ll find that they’ve been turned into a coupon code. This code is your reward, ready to be redeemed for discounts on your next purchase.
5. Copy and Use Your Code
   Click on the code to highlight it, and then copy it. When you’re ready to check out, paste this code into the “Discount Code” box during the checkout process.
6. Complete Your Purchase
   Once applied, the discount will reduce your total automatically. Proceed with your purchase and enjoy the savings!

Why Did My Points Convert to a Code?

This system ensures that your hard-earned rewards are always ready for you to use. Instead of manually redeeming points every time, the points are automatically converted to a coupon code for your convenience.

Need Help?

If you’re still unable to locate your points or reward code, our customer service team is here to help. Feel free to reach out to us at [email protected], and we’ll make sure you get the rewards you’ve earned.