What to Do If You Postponed Your Subscription but Still Received ItUpdated a month ago

What to Do If You Postponed Your Subscription but Still Received It

At Seeking Health, we strive to provide our customers with a seamless and flexible subscription experience. However, if you've postponed your subscription and still received a package, we’re here to help you resolve the issue quickly.

Steps to Take

1. If You Do Not Want the Package
   • Simply write “Return to Sender” on the outside of the unopened package.
   • Drop it off at your local shipping carrier.
   • Once the package is received back at our facility, we will process a refund for you.
2. If You Were Charged but Shouldn’t Have Been
   • Contact our customer service team at [email protected].
   • Provide your order number and a brief explanation of the issue.
   • Our team will review your account and provide further instructions to ensure a resolution.

Preventing Future Issues

To minimize the chances of receiving unwanted shipments, please double-check your subscription settings to ensure the postponement has been saved. You can update or review your subscription details through your account dashboard.

If you have any additional concerns or need further assistance, feel free to reach out to us. Our team is dedicated to resolving any issues promptly and ensuring your satisfaction.